FAQ
1. What types of car care products do you offer?
We specialize in high-quality car care products that are designed to enhance the appearance and maintain the cleanliness of your vehicle. Our product range includes items like Autoglym Active Insect Remover and Autoglym Car Glass Polish.
2. How do I request a return?
To request a return, please contact us at autodetailingboutique2023@gmail.com. Please provide your order details and reason for the return. We will guide you through the return process and provide you with a return shipping label if your return is accepted.
3. What is your return policy?
We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.
4. Can I return personalized or custom items?
Unfortunately, we do not accept returns for personalized or custom items. These items are made specifically for you and cannot be resold. If you have any concerns about your personalized or custom item, please contact us and we will be happy to assist you.
5. How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days and automatically refunded to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
6. Do you offer exchanges?
Yes, we offer exchanges. If you would like to exchange an item, please follow the return process and then make a separate purchase for the new item you would like.
7. What if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.
8. Can I return sale items or gift cards?
No, we do not accept returns for sale items or gift cards. All sale items and gift cards are final sale and cannot be returned or refunded.
9. Do you ship to the European Union?
Yes, we ship to the European Union. If you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please refer to our refund policy for more information.
10. How can I contact Auto Detailing Boutique?
You can contact us by phone at +27840117048 or by email at autodetailingboutique2023@gmail.com. Our physical address is 13 Luisa Way, Hout Bay, Cape Town, Western Cape, 7806, South Africa.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at autodetailingboutique2023@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send