Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@adb-cpt.co.za Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiries@adb-cpt.co.za

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 1. Delivery is not included in the goods purchase price listed on the website and is displayed when you view your cart before checkout.

2.  The delivery process will only commence once payment and proof of payment has been received.

3.  Subject to stock availability with suppliers and receipt of payment, requests will be processed within 7-10 working days and handed over to a courier company for delivery.

4.  For very remote areas not serviced by standard couriers, the Provider will deliver via the Post Office, or to the nearest town to the User that is accessible by the courier within their normal routes. In these circumstances, the Provider will be in contact with the User to arrange an alternative address. Please allow an additional 5 working days for delivery.

5.  The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.

6.  The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

 

8.  RETURNS POLICY

 If you find a product to be damaged or defective, we will collect and replace it at our expense.

Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.

Our return policy requires that the User first requests authorization from the administrator available at enquiries@adb-cpt.co.za

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the administrator.

You have 7(seven) calendar days from the date of delivery to inform us if you are returning or exchanging an item. If 7 days have gone by since the delivery of your order, unfortunately, we cannot offer you an exchange or refund.

For an item to be eligible for a return or exchange, the item must be unused & in the same condition in which it was received & in it's original packaging & in a re-sellable condition.

Due to clients opening, using partial amounts of chemicals & compounds, & closing the products, chemicals & compounds are not returnable, unless found to have a manufacturer fault.

The onus remains on the client to choose the correct item. We may recommend a product, but the responsibility remains with the client to ensure that the purchased products are correct. Should the item be the incorrect product, the client will be liable for the return of the incorrect item & re-sending the correct item, plus any difference in the price of the replacement item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.